hosted voice pbx telephony

Standard Features! Call Management

. Posted in Features

Find out about our standard features for call management:

 

Auto Attendant Answering

Set up a telephone number that will deliver directly to an Auto Attendant. Callers will then be presented with predefined options via the Auto Attendant Feature.

Live Person Answering

Set up a telephone number to:

  • Ring a specific extension
  • Ring a group of extensions with sequential or simultaneous rings
This feature enables your company to have a live person answer the caller rather than the auto attendant.

Direct Inward Dialing

Set up a telephone number to dial directly to a device or extension.

2, 3, or 4 (or More) Digit Extension Dialing

Your AICIT Hosted PBX can support 2, 3, 4 or more digit extension dialing.

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Voicemail to Email

After a voicemail is received, the AICIT PBX will send an email to any valid email account or alias that you enter into the AICIT Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on your PC or mobile device (including smartphones or PDA that are able to play .WAV files).

Voicemail to Text Message

If your smartphone or PDA isn’t able to play .WAV files, you can assign an SMS address in the AICIT Portal. When a caller leaves a voicemail, the AICIT PBX will send a shorter text message to your device. Note: third party text messaging rates may apply.

Find Me (AICIT Digital Assistant)

Set up a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Hold

Place calls on hold, and play music or a commercial while the caller is on hold.

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended (Blind) Transfer

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding

Forward calls via the AICIT Portal, or via your device or SoftPhone. Calls may be forwarded to any extension or phone number. Device or SoftPhone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding

Automatically forward your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding

Automatically forward your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming DID Routing

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

Outgoing Call Blocking

Prevent calls to specific numbers or services (for instance, 1-900 calls)

One Button Redial

A device or SoftPhone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do-not-disturb (DND)

A device or SoftPhone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is in process.

Call routing based on business hours, after hours & holiday hours

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.

Speed Dial

A device or SoftPhone feature that automates the dialing of a pre-determined phone number.

Forward your calls Locally or Remotely via Phone or Web

Call forwarding is easy to setup and manage.