Categories
Envoi Services Unified Communications

Customer Experience Trends You Should Be Following

Customer Experience Trends You Should Be Following

Customer Experience Trends You Should Be Following

Customer experience can have an enormous impact on whether your customers are happy with the services you offer and loyal to your brand. You should always keep an eye on trends in the space in order to adapt your strategy to the latest industry insights and craft a better customer experience. Here are some trends you should be mindful of:

Customer-centric companies are more profitable

Companies that are customer-centric are around 60% more profitable than other companies that aren’t. This is because they can use customer service as an acquisition as well as a retention tool. If your company has positive online reviews, you can leverage them to attract even more leads. 

Virtual assistants

Virtual assistant software is great for growing companies, and negates some of the pressure of needing a large customer service team by enabling interactive support for struggling users. These virtual assistants can’t replace a human rep however, but they can answer simple questions to save everyone’s time.

Augmented reality

Augmented reality is a technology that overlays digital elements on top of the customer’s world through their phone or web camera. It helps a customer visualize the product being offered without having to commit to a purchase. Places like furniture stores, and makeup companies use AR to increase customer experience.

More focus on mobile devices

Over the last few years, there’s been a downward trend in desktop traffic while there’s been an upward trend in mobile traffic. As customers continue to operate through their smartphones more, companies need to invest in mobile service to keep up with customer demand. 

Envoi Networks, Inc. is a premier communications & technology company here to increase productivity, raise efficiency, and deliver cost savings to your business. Contact us today and learn more about what we can offer you.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi Services

The Telecommunications Trends We’re Seeing in 2021

The Telecommunications Trends We’re Seeing in 2021

The Telecommunications Trends We’re Seeing in 2021

The telecommunication space is not like it was before the pandemic. As businesses head into the second half of 2021, telecom and many other industry leaders are shifting to some critical strategic opportunities. Companies are focusing more and more on their customers’ needs and implementing strategies to enhance business agility. Here’s how:

Expansion of 5G Deployment

5G in telecom enables machine-type communications that support IoT, which is currently being adopted by many industries today. It also offers reliable, low-latency communications for mission-critical applications.

AI-Powered Conversational Platforms

In today’s world, automated customer service is where AI companies are investing their time and resources. AI and its uses will continue to grow in the telecom space with a focus on network optimization, predictive maintenance, and tools like chatbots.

DevOps

DevOps in telecom is shifting more towards virtualization platforms while preserving network stability. By using DevOps, telecommunications processes can work more efficiently and in a more synchronized manner without manual configuration.

Internet of Things

It’s predicted that by 2025, there will be two to three IoT devices for each individual, so the telecom sector must utilize a reliable IoT to sustain the market. It will depend on how devices interact and connect people, migrate data, and use the power of 5G technology.

High-Resolution Content

With consumption of quality and heavy content transfer in greater demand, many telecommunications companies are using high-resolution content for driving better quality information media, like music, videos, and images. The industry will need high-speed transmission and low latency to build high-capacity networks.

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi Services

5 Post-COVID Display Industry Trends

5 Post-COVID Display Industry Trends

5 Post-COVID Display Industry Trends

COVID-19’s impact last year forced the display industry to adapt. In order to provide for the changing workplace, there was innovation in technology and it seems like it’s still pushing forward into new spaces. Here are 5 trends that display companies should remember while they continue developing new products:

Flexibility

Companies need to ensure that their staff can access information from anywhere at any time, now that more and more people are working from home. Businesses that were able to accomplish this have shown the most success, especially with mobile apps that allow users to share their content  to certain displays.

Collaboration

Businesses will also need to make meeting rooms as easy to use as possible or it could affect a teams’ collaboration. When it comes to conference rooms, they’ll need to provide good-quality cameras and audio like remote workers have gotten accustomed to with their personal set up. 

As-a-Service

Some companies have started transitioning to a subscription-based model in order to acquire different devices and software. In the display industry, businesses that use a cloud system have shown that they’re more intune with their clients’ needs and the changing workplace.

AV vs. IT

The overlap between AV and IT is increasing more now, and soon enough, IT people will need to have a good grasp of AV (and vice versa) in order to be successful in the workplace. The lines between technology are continually being blurred. Companies that provide full-stack solutions show better productivity. 

IoT/AI

Companies should also consider how to make a conference room more comfortable as we shift back to in-person work. You can try leveraging Internet of Things to collect data on comfort factors, and AI and sensor technology on displays to review temperature and humidity levels.

Envoi Networks, Inc. is a premier communications & technology company here to increase productivity, raise efficiency, and deliver cost savings to your business. Contact us today and learn more about what we can offer you.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.