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Category: Unified Communications

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Envoi Services Unified Communications

Best Practices for Streamlining and Implementing UCaaS Services

Best Practices for Streamlining and Implementing UCaaS Services

Best Practices for Streamlining and Implementing UCaaS Services

Unified Communications as a Service (UCaaS) has revolutionized the way businesses communicate and collaborate. Implementing UCaaS can bring numerous benefits, such as enhanced productivity, cost savings, and seamless connectivity. Let’s explore the best practices for implementing UCaaS, ensuring a smooth transition and maximizing the value of this powerful communication solution.

Conduct a Thorough Needs Assessment

Before implementing UCaaS, assess your organization’s communication needs, workflows, and goals. Identify pain points and areas for improvement to tailor the UCaaS solution to your specific requirements.

Choose the Right UCaaS Provider

Selecting the right UCaaS provider is crucial for successful implementation. Consider factors such as reliability, scalability, security, and the provider’s track record. Evaluate their features, integrations, and customer support to ensure a seamless experience.

Plan for Network Readiness

Assess your network infrastructure to ensure it can handle the demands of UCaaS. Evaluate bandwidth, network security, and Quality of Service (QoS) requirements. Address any potential network issues before implementation to ensure optimal performance.

Develop a Comprehensive Implementation Strategy

Create a detailed plan for UCaaS implementation, including timelines, milestones, and responsibilities. Consider factors such as training, data migration, integration with existing systems, and user adoption to minimize disruption and ensure a smooth transition.

Provide Adequate Training and Support

Educate employees on the features and benefits of UCaaS to drive user adoption. Offer comprehensive training sessions and resources to help employees make the most of the new communication tools. Provide ongoing support to address any questions or concerns.

 

Ensure Security and Compliance

Prioritize security measures to protect sensitive data and ensure compliance with relevant regulations. Implement encryption, multi-factor authentication, and regular security updates to safeguard communication and collaboration channels.

Monitor and Measure Performance

Continuously monitor the performance of your UCaaS solution to identify areas for improvement. Track metrics such as call quality, uptime, and user satisfaction. Regularly review and optimize your UCaaS implementation to maximize its benefits.

Implementing UCaaS can significantly enhance communication and collaboration within your organization. By conducting a thorough needs assessment, choosing the right provider, planning for network readiness, developing a comprehensive implementation strategy, providing adequate training and support, ensuring security and compliance, and monitoring performance, you can streamline communication processes and unlock the full potential of UCaaS. Embrace the power of unified communications and experience the transformative impact it can have on your business.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi Telephone Uncategorized Unified Communications

Testing About VOIP

computer hacker

Every time you receive a call at your organization, it is critical to convey a professional image. With your auto-attendant, you also have a wonderful opportunity to let callers know more about what you do and the services you provide.

Make the right impression during this captured time with your customers. Envoi’s Voiceover Solutions provide a professional voice artist to record your greetings and on-hold messages. Add royalty free music to your message for added impact.

Categories
Envoi Services Unified Communications

Customer Experience Trends You Should Be Following

Customer Experience Trends You Should Be Following

Customer Experience Trends You Should Be Following

Customer experience can have an enormous impact on whether your customers are happy with the services you offer and loyal to your brand. You should always keep an eye on trends in the space in order to adapt your strategy to the latest industry insights and craft a better customer experience. Here are some trends you should be mindful of:

Customer-centric companies are more profitable

Companies that are customer-centric are around 60% more profitable than other companies that aren’t. This is because they can use customer service as an acquisition as well as a retention tool. If your company has positive online reviews, you can leverage them to attract even more leads. 

Virtual assistants

Virtual assistant software is great for growing companies, and negates some of the pressure of needing a large customer service team by enabling interactive support for struggling users. These virtual assistants can’t replace a human rep however, but they can answer simple questions to save everyone’s time.

Augmented reality

Augmented reality is a technology that overlays digital elements on top of the customer’s world through their phone or web camera. It helps a customer visualize the product being offered without having to commit to a purchase. Places like furniture stores, and makeup companies use AR to increase customer experience.

More focus on mobile devices

Over the last few years, there’s been a downward trend in desktop traffic while there’s been an upward trend in mobile traffic. As customers continue to operate through their smartphones more, companies need to invest in mobile service to keep up with customer demand. 

Envoi Networks, Inc. is a premier communications & technology company here to increase productivity, raise efficiency, and deliver cost savings to your business. Contact us today and learn more about what we can offer you.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi EnVoIP Unified Communications VoIP

5 Things to Know Before Choosing a Telecom Provider

5 Things to Know Before Choosing a Telecom Provider

5 Things to Know Before Choosing a Telecom Provider

Searching for the right service provider can be time consuming, confusing, and costly. Fortunately, it doesn’t have to be. 

While there are many companies that seem to offer similar services, it’s important to do a little research and find the one that is the best for your business. Here are five things you should consider before making your final decision.

Services

Every business runs a little differently from the next. That means each one will require different solutions to their unique circumstances. When you’re searching for a provider, it’s important that you detail exactly what your company needs and see what the provider is offering. Some of the best service providers will work with you and create a tailored approach to suit your needs.

Customer Support

Another aspect you should note is the provider’s customer service. The customer service and support team should be friendly, knowledgeable, and attentive. They should actively try to mitigate any issues, not make things more confusing. 

Experience

Before making a definitive choice, you should always check the service provider’s history and experience. Has the provider worked with other companies like yours? Do they offer services that align with your businesses’ current and future goals? With a few poignant questions, you’ll be able to determine if the provider is a right fit for your business.

Security

With today’s cloud based systems, security is more important than ever. You need to have peace of mind knowing that the provider will keep your sensitive information and networks safe. Check to see what the provider offers in terms of preventative security as well. 

Reliability

Along with experience, having a reliable provider is very important. Your choice in provider is one of the major factors determining if your business communications will run smoothly or not. Likewise with how quickly emergencies issues can be handled. You should trust your provider so that you can focus on growing your business.

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi EnVoIP Unified Communications VoIP

Your Business Needs Unified Communications

Your Business Needs Unified Communications

Your Business Needs Unified Communications

Take Advantage of the Benefits of Unified Communications

In today’s spread out working climate, team communication is essential for businesses to run smoothly and meet the bottom line.

Now that many companies are opting to work remotely, staff are no longer tied to a desk phone line. Instead more and more people are working on-the-go and are creating opportunities across the country and the world. Without the right technology and communication services, daily business and new ventures might be hindered. 

Unified Communications (UC, or also commonly referred to as UCaaS – Unified Communications as a Service) brings together video and voice calls, messaging, file sharing, and more.

With so many digital platforms to choose from, it can get confusing and costly if you aren’t careful. Unified Communications keeps it simple, making sure employees and clients can collaborate seamlessly. 

Productivity
UC platforms allow staff to get in touch with each other almost instantly where they can collaborate on projects quickly. Since many platforms also offer smart phone apps, meetings and discussions can happen anywhere and anytime. 

Cost
Unified Communications is a cost-effective option and can save companies a substantial amount money. Using the Internet to make calls to someone in another country is a fraction of the price, if not completely free.

Performance & Retention
Unified Communications allows businesses more flexibility and in turn, helps to make your staff’s lives a little easier. Quick communication and streamlined file sharing for projects aren’t just beneficial for productivity, they also help to reduce the turnover rate.

If you’re interested in better communication tools, reach out to the experienced consultants at Envoi to assist you and we can show you the best options for your company.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi EnVoIP Unified Communications VoIP

It’s Time to Switch to VoIP

It’s Time to Switch to VoIP

It’s Time to Switch to VoIP

It’s Time Your Business Should Switch to VoIP

The global pandemic may have made it difficult for your business to communicate with your staff and clients, but there are options to maintain your productivity and efficiency.

VoIP (Voice over Internet Protocol) is the new standard for business calls in the workforce today. As a cloud-based system, VoIP offers many benefits including flexibility and security, and reduced costs.

Flexibility
In today’s world, almost everyone uses some kind of smartphone. A cloud phone system, like VoIP, makes it easy for your staff to switch between using their computers, desk phones, smartphones, or tablets while taking business calls. It’s convenient and helps facilitate better productivity throughout the day, especially with more and more staff working from home. With VoIP it’s like everyone is in the room together.

Security
Today’s Internet use requires businesses to stay up to date with security measures. Cloud-based systems also take security seriously, and help to protect your business information. With these cybersecurity capabilities, you can rest assured that your sensitive information is safe. 

Cost
A VoIP system can help your business save money as well. Adding new users to the phone system is easy and inexpensive, and doesn’t require the IT support and maintenance associated with traditional phones.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
Envoi Unified Communications VoIP

All About Envoi

All About Envoi

All About Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

IT’S ALL ABOUT LOCATION
Envoi Networks is headquartered in Ashburn, Virginia (also known as the Dulles Technology Corridor) where Virginia’s “Data Center Alley” is located and is emerging as the national hub for data storage facilities. As much as 70% of the world’s internet traffic traverses through Ashburn which is located in Loudoun County, one of the fastest growing counties in the vicinity of our Nation’s Capital. It serves as one of the most innovative and technology-focused suburbs of the Washington, DC metropolitan area.  With our presence in this topography and our n+1 redundant network infrastructure, we are able to offer our customers a service uptime guaranty of up to 99.999%.

Our offices and data center facilities are strategically located within the premier Equinix Data Center which is the original hub and birthplace of the internet as we know it. The first UUNet facility, which was a key hub in MAE-East and the Internet’s first major interconnection point is located in Ashburn and is the home to Amazon Web Services, Verizon Business, and DuPont Fabros Data Centers. Many more facilities are continuing to make their home here including Raging Wire, Cyrus One, and Digital Realty.

Envoi Network’s presence in the Equinix Data Center facility, which peers IP traffic to over 90% of the world’s Internet routes and their Internet Exchanges (IXs) route Internet traffic between 1,000+ telecommunications networks worldwide, gives us the ability to manage mission-critical cloud operations to meet your everyday needs.

We offer superior levels of expertise to organizations in the field of communications and provide other tactical services through our technology partners. Our customized solutions are designed to transparently integrate into all environments, from a small office to a large-scale enterprise. Envoi Networks was formed through the collaboration of real-world business needs and leading edge technology. As a result, we comprehend the need to present solutions that are compatible with your financial resources, are simple to implement and are scalable to your growing needs. We look forward to the opportunity of demonstrating how Envoi Networks can improve your advanced technology needs.

From the start, our focus has been on building lasting partnerships, facilitating communications across multiple formats & networks, and delivering the tools businesses need to succeed. If you need a better communication solution for your organization, let’s talk.

THE ENVOI PHILOSOPHY & MISSION

We work around your business. We strive to make technology integrate seamlessly with your business so your business can grow.  As your technology partner, when your business grows ours will grow with you, therefore, we will work hand in hand with you to support your growth.

Our mission is simple:
To deliver the most reliable and practical telecom, faxing, internet connectivity and other technology solutions to help our clients improve quality, efficiency, and business profitability in order to make technology an asset for their organization and not a problem.

OUR PLEDGE TO YOU

We answer our phone.
You will always be able to reach us during business hours and after hour emergency numbers will be available.

 We listen to our customers.
We understand the need for our customers to be heard and understood. We will pay attention and give appropriate and timely responses. When suggestions are made, we will evaluate and implement them.

 We strive to be helpful at all times – even if there’s no immediate profit.
We believe that business is not merely for the short-term or simply about profits but more importantly it is about the relationships that are built along the way which become our company assets.

We go the extra mile. 
We will not only present you the best solutions available, but we promise to guide you and answer any questions you may have in order to help you come up with the best solution based on your needs and budget.

We do not make promises we cannot keep.
Reliability is one of the keys to a successful relationship and in customer service, there is no exception.

We deal with problems & complaints.
If mistakes or misunderstandings occur, we will promise to give the necessary time and attention to resolve them right away.

We train our staff to ALWAYS be helpful, courteous, and knowledgeable.  
We will give our staff proper training, information and authority to enable them to properly take care of our customers’ every need.

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
EnVoIP Services Telephone Unified Communications VoIP

More About EnVoIP

hosted voice Bethesda

More About EnVoIP

More About EnVoIP

hosted voice Bethesda

We are extremely proud of our new Voice over IP (VoIP) platform and we are now happy to announce the arrival of EnVoip, our new PBX Platform. This means that all customers will receive:

FREE Unlimited Minutes Calling: 
This includes calls to the US Lower 48 States, Puerto Rico and most of Canada

FREE NoBusy Phone Lines: 
This option allows you to have as many lines as your users along with extra lines to use with your free Conference Bridge and Call Center/Call Queue features.

FREE Operator/User Control Panel: 
You will have access to a Control Panel portal that will allow you to see who is on the phone, lets you transfer calls and make new calls by dragging and dropping extensions, dial outside numbers, listen to messages and many other features.

FREE Conference Bridging: 
Each user can have its own conference bridge with zero minute charge and many advanced features.

FREE Call Center/Call Queues: 
Allows you to setup and manage Call Queues and Agents and the system will automatically place calls on hold in a queue, enabling operators/agents to handle multiple incoming calls.  

FREE International Calling to 50 Countries: 
Aside from receiving very low International calling rates, you can make free calls to over 50 countries, which includes most landlines and some cellular services.  Free countries include United Kingdom, Germany, France, China, Mexico, India, Brazil, Taiwan, South Africa and many others. Please refer to Envoi Networks’ Int’l rate deck for full details and to determine the Country and City codes of included routes.

Additionally, we have a brand new portal that will provide even more flexibility and added features, such as SimulRing and Hot Desking to mention a few.  In regards to our services, we offer an End-to-End managed solution that extends our Service Level Agreement (SLA) all the way to the customer premise.  This solution includes products and services that will guaranty quality of service and an up-time guaranty of up to 99.999%.  We can also work with you to find the lowest priced Internet Connectivity available in your area and can offer added redundancy such as a backup Internet Circuit, Business Continuity and Disaster Recovery solutions.  We will be happy to discuss these options if interested and like to offer you a no obligation and free Internet Connectivity quote. 

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

Categories
EnVoIP Services Telephone Unified Communications VoIP

EnVoip is Here!

EnVoip is Here!

EnVoip is Here!

We have been working very hard on our new Voice over IP (VoIP) platform and we are now happy to announce the arrival of EnVoip, our new PBX Platform.   This means that all customers will receive:

FREE Unlimited Minutes Calling: 
This includes calls to the US Lower 48 States, Puerto Rico and most of Canada

FREE NoBusy Phone Lines: 
This option allows you to have as many lines as your users along with extra lines to use with your free Conference Bridge and Call Center/Call Queue features.

FREE Operator/User Control Panel: 
You will have access to a Control Panel portal that will allow you to see who is on the phone, lets you transfer calls and make new calls by dragging and dropping extensions, dial outside numbers, listen to messages and many other features.

FREE Conference Bridging: 
Each user can have its own conference bridge with zero minute charge and many advanced features.

FREE Call Center/Call Queues: 
Allows you to setup and manage Call Queues and Agents and the system will automatically place calls on hold in a queue, enabling operators/agents to handle multiple incoming calls.  

FREE International Calling to 50 Countries: 
Aside from receiving very low International calling rates, you can make free calls to over 50 countries, which includes most landlines and some cellular services.  Free countries include United Kingdom, Germany, France, China, Mexico, India, Brazil, Taiwan, South Africa and many others. Please refer to Envoi Networks’ Int’l rate deck for full details and to determine the Country and City codes of included routes.

Additionally, we have a brand new portal that will provide even more flexibility and added features, such as SimulRing and Hot Desking to mention a few.  In regards to our services, we offer an End-to-End managed solution that extends our Service Level Agreement (SLA) all the way to the customer premise.  This solution includes products and services that will guaranty quality of service and an up-time guaranty of up to 99.999%.  We can also work with you to find the lowest priced Internet Connectivity available in your area and can offer added redundancy such as a backup Internet Circuit, Business Continuity and Disaster Recovery solutions.  We will be happy to discuss these options if interested and like to offer you a no obligation and free Internet Connectivity quote. 

For MORE about Envoi

Envoi Networks, Inc. is a premier communications & technology company located in the Northern Virginia area, offering Cloud Telephony & Faxing, Internet Data Connectivity Services, Unified Communications and other technology related services to all types of organizations. Our goal is to offer solutions that will increase productivity, raise efficiency and deliver cost savings to our customers.

If you are not already experiencing the benefits of working with Envoi Networks, please reach out to us by phone 888-978-9464, by email at info@envoi.com, or utilize our simple quote form on this page.

Get a Free Quote

Envoi Networks is pleased to offer no-cost, no-obligation quotes for business class phone service and systems, along with an array of other communications services. Please provide your contact information below, and one of our experts will contact you to get your quote done right away.

21721 Filigree Court, Suite 2075
Ashburn, VA 20147

phone: 571-620-2500
toll free: 888-978-9464
fax: 571-620-2510
email: info@envoi.com

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