Using an Integrated Communications Strategy that often contains VoIP offers various benefits to organizations, such as cheaper long-distance and international calling rates, improved customer relations, and better performance in the workplace.

VoIP has many advantages, but it can cause problems if not used correctly. Here are some issues you may come across.

Routers and Switches

A malfunctioning VoIP system could be The issue might lie with your router or switch. To rule this out, ensure correct configuration to support VoIP on both devices as well as updated Firmware versions. Another potential culprit for poor VoIP quality is an improperly configured switch port not allowing VLANs.

Outdated routers can often cause compatibility problems and poor performance. To see if this is the case for you, try resetting your router. It might not work, but it’s worth a try.

Bandwidth

To ensure optimal VoIP performance, make sure you have enough bandwidth. Network congestion can cause problems, soTry to avoid it if possible. If the problem only happens sometimes, see which application or service requires a lot of bandwidth during those times.

Include bandwidth monitoring as a standard network management task to identify and resolve connectivity issues quickly. Sometimes, though, a network issue originates from your ISP (Internet Service Provider) or another external factor beyond your control.

Desktop Problems

One of the most common VoIP issues is an echo. It happens when you have your handset volume turned up too high and the microphone picks up the sound coming from the earpiece, and then plays it back.

The most prevalent solution is to lower the sound on both ends. Nevertheless, this does not always fix the issue, and thus another option is to use a headset. Although headsets have their own disadvantages like ergonomics since they can be worn for extended periods of time.

Another possibility is that the problem lies in user training—or lack thereof. “It’s just a phone” has been used as a reason to skimp on training budget, but VoIP systems are complex and comprehensive solutions. Therefore, proper education is key to taking advantage of all benefits.

Our approach to increasing workplace efficiency at Envoi makes VoIP telephone service a convenient and versatile option for our clients. Contact us today and learn more about what we can offer you and your business.

VoIP permits customers within the same country to communicate with and see distant family and friends on their smart devices using VoIP apps, such as Skype and WhatsApp. No more expensive international calls!

Many people use the terms VoIP and IP telephony interchangeably, but are they actually referring to the same thing? Are there any technical or non-technical distinctions between them?

IP Telephony

IP telephony uses digital concepts and technologies to improve communications systems. Furthermore, VoIP or voice over internet protocol is a term used to describe using the Internet for long-distance calls instead of the more costly PSTN service.

VoIP

VoIP technically speaking, is a standards-based method for transitioning voice traffic to digital communications. The network might be private or internet-connected for long-distance and worldwide communication as VoIP falls under the IP telephony category.

Some of the most popular VoIP programs at a domestic level include Skype and Whatsapp. They are often used to provide non-toll-free calling alternatives instead of regular PSTN/cellular phone calls.

Implementing IP Telephony and VoIP

IP telephony does a lot more than voice communications and regular phone equipment. Even though the handsets are VoIP phones and VoIP is the protocol that manages the voice traffic, IP telephony covers a larger area than just voice communications. Installing this type of system has different requirements as well.

To digitize a telephone network means to change it over from an analog signal to digital. This, like any other business-based endeavor, requires you to establish what you wish to achieve and the benefits your company will experience by going digital. Without defined goals, you won’t be able gauge if the process was successful.

The requirements for VoIP are minimal. You don’t need much beyond a smartphone or desktop computer with the installed software. Apps such as Skype or Whatsapp will do the trick and once you have an internet connection, you’re all set!

At Envoi, we offer superior levels of expertise to organizations in the field of communications and other tactical services. Contact us today and learn more about what we offer.

Individuals and businesses have enthusiastically embraced VoIP Solutions. It is simply because the major cost savings in moving from a tolled PSTN network to toll-free internet connections for some people. There are, of course, other advantages in terms of improved operational procedures and customer service standards.

A popular inquiry is whether VoIP Solutions make a beneficial contribution, especially in the educational sector. The answer is a confident YES, and it’s not just for education. Any campus setup with multiple buildings or sites will profit from them.

VoIP on Campus

Schools and Universities, like any other enterprise, are managed with an HR department, Financial team, Procurement officers, and other essential business functions. These teams are supported by education-specific features such as curriculum development and student management. Other services that may be offered include postgraduate support; residence management; meal bookings; among others.

Call Management

Every educational institution’s success depends on its students. At the beginning of every academic year, there is a flurry of activity as old and new students are registered and put into courses. VoIP can provide advantages in various forms:

• With calling/hunting groups, promptness is key to handling incoming calls. Additionally, Pickup allows for staff members at unattended desks to take calls when the intended recipient is absent.
• With SIP technology, VoIP calls can be made through a smart device app, which is useful for times when you’re on the go and need to be contacted. If you’re within campus WiFi range, implementing this system guarantees that staff are always contactable.
• Occasionally, an event must be broadcast in several locations. A typical example is a graduation ceremony taking place on one campus that is streamed to all other campuses. For graduations completed remotely, this is becoming more significant.

Collaboration

• Students are increasingly using social media to access their e-learning courses and materials. For many students, having a smart device and being able to connect to social media is essential for their education.
• Many professors are now using WhatsApp and other similar platforms to communicate with their students. Additionally, students are submitting assignments online and working together on social media for assigned tasks.
• In many nations, there are educational networks that link primary and secondary schools, as well as colleges and universities. Over that network, academic and non-academic personnel can interact with each other easily on a one-on-one and group basis using VoIP and video conferencing.

Safety and Security

Many businesses are concerned about safety and security. Students and personnel can utilize an emergency contact on their smart device if SIP and VoIP are linked to a WiFi network. If they need help, this number is readily accessible to call for assistance.

Utilizing VoIP Solutions in an educational setting is a smart move that will benefit the school in more ways than one. In addition to saving money, it also improves communication among staff and students, as well as creates opportunities for the institution to partner with other schools.

Envoi makes VoIP telephone service a convenient and versatile option for our clients. Contact us today and learn more about what we can offer you and your business.